WELCOME TO HCUD
Providing natural gas services to over 6,000 customers
Customer Portal
Pay online with real-time posting to your utility account. View detailed billing history and usage information. Easily manage multiple accounts
Pay by phone by calling 1 (888) 463-0636.
Start or Stop Natural Gas Service
Initiate a request to start or stop residential or business gas service online.
Residential Incentive Program
Install natural gas appliances or switch your non-natural gas appliance to energy efficient natural gas appliances and qualify for rebates.
Call Before You Dig
811 protects you and your community! Hitting a buried line while digging can disrupt utility service, cost money to repair, or cause serious injury or death. Always contact your 811 center, wait the required time for utilities to respond to your request, and ensure that all utilities have responded to your request before putting a shovel in the ground.
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Call 811 or (800) 351-1111
Any digging requires contacting your 811 center, either by calling 811 from anywhere in the U.S. or making your request through Tennessee's 811 Center’s Website. Planting a garden? Installing a fence or mailbox? You must contact 811.
Quick Links
Charges & Fees (PDF)
The Service Initiation Fee is non-refundable. It is not a deposit and will not be applied to your final bill.
Budget Billing
HCUD offers the “Budget Billing Program” to allow customers to pay their utility bill in 12 equal installments. Enrollment is available in March of each year.
HCUD Board & Meeting Agenda (PDF)
The HCUD Board of Commissioners meet the 2nd Monday of each month, at the Humphreys County Utility District office, at 12:00 noon.
Public Awareness Survey
We value your comments. Please take a moment to complete Humphrey County Utility District's survey.
Public Records Requests (PDF)
Upon receiving a public records request, a records custodian shall make requested public records available.
Frequently Asked Questions
How Do I Check for a Natural Gas Leak?
Smell: Natural gas is colorless and odorless. The Humphreys County Utility District adds a very distinctive, pungent odor, similar to rotten eggs to the gas so that you'll recognize it quickly. Odorant levels in the pipelines are checked on a weekly basis to insure early detection.
Sight: You may see a white dust cloud, mist, fog, bubbles in standing water or blowing dust. You may also see vegetation that appears to be dead or dying near a pipeline.
Sound: You may hear an unusual noise like roaring, hissing or whistling near a pipeline.
What Do I Do If I Suspect a Leak?
Stay Calm! If you are suspicious of a leak in a pipeline or above ground facility, including gas meters outside your home or business, leave the area immediately in an upwind direction. From a safe location, call (931) 296-3204 or 911. Do not operate cell phones, vehicles, mechanical equipment, electronic devices, or any item that could create a spark near a suspected leak. Do not strike a match or light a cigarette.
Are Deposits Refunded?
Commercial Deposits: Once all services are final the deposit is applied to the final bill. All remaining credit balances will be processed and a refund check will be mailed to the last billing address on file.
Rental Deposits: Once all services are final the deposit is applied to the final bill. All remaining credit balances will be processed and a refund check will be mailed to the last billing address on file.
Homeowner Deposit: Homeowner deposit once all services are final the deposit is applied to the final bill or the account goes 24 months without being subject to cutoff. For accounts that are final all remaining credit balances will be processed and a refund check will be mailed to the last billing address on file.